FAQ

ABOUT OMEGA PREMIUM CARTRIDGES
Filled with Premium Concentrate Nug Run cannabis oil. Tested for quality, purity, and potency.

  • The Silver Tip:
 Sophisticated look. Hits better. Lasts longer.
  • The Central Pole:
 Central pole allows for increased air flow and better hits.
  • The Glass Container:
 Improved quality. Streamline design.

WHAT ARE THE BATTERY REQUIREMENTS?
280mah battery
OR
350mah push button battery

WHAT IF THE PRODUCT IS NOT DRAWING?
If the product is not drawing, please inspect the cartridge to ensure that no air bubbles are obstructing the intake ports. If an air bubble settles near or over an intake port, rotate the cartridge cylinder to unblock the port. To rotate, carefully twist the textured ring and transparent cylinder in opposite directions.
Do not pull while twisting, as this could separate the two components and cause contents to spill. Gently tighten connection before using.
If the problem persists, please email us at Christina@gomegaoil.com.

WHAT IF I AM NOT FEELING MUCH OF AN EFFECT?
OMEGA OIL is not meant to give you an instantaneous ‘overpowering’ effect. It is meant to give you a consistent experience. Repeat drawing with sufficient breaks until your desired effect is achieved.

WHY DO I NOT SEE A LOT OF SMOKE/VAPOR?
You will generate significantly less vapor than you would if you were smoking traditionally. To test, draw slowly and firmly for three to four seconds, rest a moment and repeat.

WHAT IS YOUR WARRANTY POLICY?
OMEGA offers a limited, 30-day warranty.

HOW LONG DOES A CARTRIDGE LAST?
The product may last varying amounts of time due to usage or length of draw per usage. On average, a full 1 ML cartridge should allow for 500-600 inhalations.

CAN OMEGA SHIP ORDERS OUTSIDE OF CALIFORNIA?
Unfortunately, OMEGA OIL is only available within California. Expansion plans are in development but no timetable is set for when we will be able to ship beyond the golden state.

WHY DOES MY OMEGA TASTE DIFFERENT THAN NORMAL?
If the vapor from your cartridge begins to taste burnt or smoky, it is best to replace your cartridge. Abnormal taste and/or aroma indicate that the contents of the cartridge have been fully depleted, or the atomizer (heating element) has burnt out.
Taste may also be affected when a cartridge has been left idle, allowing the liquid within to solidify.
Before use, briefly warm the cartridge. Warming the cartridge helps the contents return to a fluid state and will improve the device’s effectiveness. Separate the cartridge from battery and gently warm the cartridge through one of the following:

Use a hand-held hair dryer on its lowest setting.
Hold the cartridge in front of a car’s heater for 1-3 minutes.
Place the cartridge in an airtight, waterproof sandwich bag. Press as much air as possible out of the bag and carefully seal. Place the bag in a bowl of warm water for 60-90 secs, or until concentrate fluidity improves. Once warm, allow the cartridge to rest upright for a moment until the exterior is cool to the touch.

WHAT DO I DO IF MY CARTRIDGE IS LEAKING?
If your cartridge is leaking, please make sure all hardware is properly aligned and tightened. If leaking persists, please discontinue use return the cartridge to the location from which it was obtained, or contact us at Christina@gomegaoil.com.

HOW LONG SHOULD I HIT MY OMEGA VAPE PEN?
Press and hold battery button while gently inhaling for 3 to 4 seconds through the mouthpiece. Release the button and exhale.
Allow unit to rest for a moment between inhalations. Resting prevents overheating of the concentrate and also prolongs the working life of the atomizer (heating element).

WHY DO CERTAIN CONCENTRATES CHANGE COLOR? WHY DO SOME CONCENTRATES APPEAR TO SEPARATE INSIDE THE CARTRIDGE?
Concentrate hues will naturally change over time. Changes in color/appearance are strictly cosmetic and do not affect the purity, potency or effectiveness. Our concentrates are comprised of organic compounds that don’t naturally bind together for lengthy periods.

HOW DO I CLEAR AIR BUBBLES ON MY OMEGA CARTRIDGE?
Air bubbles may prevent concentrate from entering the heating chamber, leading to overheating and unpleasant taste.
If an air bubble settles near or over an intake port, rotate the cartridge cylinder to unblock the port. To rotate, gently twist the textured ring and transparent cylinder in opposite directions.
Take caution not to pull while twisting, as this could separate the two components and cause contents to spill.